Privacy Policy

Last Updated: November 13, 2025

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, profile photo, and password
• Professional Information: Business name, license numbers, insurance details, service areas, and specializations (for service providers)
• Property Information: Address, property type, project details, and photos (for homeowners)
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communications: Messages, feedback, and support requests

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App features used, pages viewed, time spent, clicks, and navigation paths
• Location Data: GPS coordinates and location information when you enable location services (used for service area matching and job tracking)
• Camera and Photos: Access to camera and photo library when you choose to upload project photos or profile pictures

1.3 Third-Party Integrations

With your explicit consent, we integrate with third-party services:

• Google Calendar: We access your Google Calendar to sync appointments and schedules. We only read and write calendar events related to Home On appointments. You can revoke this access at any time through your Google Account settings.
• Google Maps: We use Google Maps for address autocomplete, property location, and service area visualization.
• Telnyx: For sales representatives, we use Telnyx to power outbound calling and SMS in our dialer (business use only).

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Create and manage your account, facilitate bookings, connect homeowners with service providers, and process payments
• Communication: Send appointment confirmations, project updates, notifications, and customer support responses
• Improve Services: Analyze usage patterns, develop new features, and enhance user experience
• AI-Powered Features: Generate project estimates, provide smart responses (using Anthropic's Claude AI), and automate workflows. AI processing happens in real-time and we do not store conversation data beyond what's necessary for service delivery
• Safety and Security: Verify identities, prevent fraud, enforce our Terms of Service, and protect user safety
• Legal Compliance: Comply with legal obligations, respond to legal requests, and enforce our rights
• Marketing: Send promotional communications (you can opt-out at any time)

3. Information Sharing and Disclosure

3.1 We Share Information With:

• Service Providers: Homeowners and service providers see each other's relevant contact information (name, phone, address) when matched for a project
• Third-Party Service Providers:
  • Supabase (database and authentication hosting)
  • Cloudflare (content delivery and hosting)
  • Anthropic (AI-powered estimate and response generation)
  • Google (Maps, Calendar integration, and authentication)
  • Payment processors (for transaction processing)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Legal Requirements: When required by law, court order, or governmental request
• Safety and Rights Protection: To protect the rights, property, or safety of Home On, our users, or the public

3.2 We DO NOT:

• Sell your personal information to third parties
• Share your information for third-party marketing without your consent
• Use your Google Calendar data for any purpose other than appointment management

4. Google API Services User Data Policy

Home On's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google Calendar Integration:

• We request access to your Google Calendar only when you explicitly choose to connect your calendar
• We use this access solely to create, read, update, and delete calendar events related to Home On appointments
• We do not access any other calendar events or data beyond Home On-created appointments
• You can disconnect your Google Calendar at any time through your profile settings
• Calendar data is transmitted securely and is not shared with third parties except as necessary to provide the service

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Regular security assessments and updates
• Secure Infrastructure: Hosted on enterprise-grade secure infrastructure (Supabase, Cloudflare)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your profile settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Revoke Permissions: Disconnect Google Calendar, disable location services, or revoke camera access at any time

6.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

6.3 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, erasure, and data portability
• Right to restrict processing and object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@homeon.app. We will respond to your request within 30 days.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory compliance.

8. Children's Privacy

Home On is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at privacy@homeon.app and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy and applicable laws.

10. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice in our app

Your continued use of Home On after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Consent

By using Home On, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.

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This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and the Google API Services User Data Policy. We are committed to transparency and protecting your privacy rights.